Warranty

Mani Sports has supplied the fitness industry for over 20 years. The need to frequently replace products is quite high due to the high use and impact in gyms around the country. This has formed the basis of our Warranty Policy. All products sold by Mani Sports have a manufacturing warranty that covers the physical integrity of the product, and so long as the equipment is fit for its intended purpose (this excludes clearance items). If your product turns out to be faulty or damaged, Mani will repair, replace or refund the item, unless (but not limited to) if:

• The product has not been used for its original intended purpose
• Normal wear and tear
• Cosmetic damages
• Misuse
• Incorrect installation/assembly
• Improper storage
• Poor maintenance
• Outside the warranty period
• Lack of proof of purchase

Unless otherwise specified, all products have a 6-month manufacturing warranty, starting from date of invoice. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You as the customer are entitled to a replacement or refund for a major failure.

 Hence you are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Please be advised that it is the responsibility of the purchaser to ensure correct installation and maintenance of the products and inform further users or clients of proper equipment usage and handling. We recommend that you conduct regular equipment audits to ensure that all your products are correctly maintained and replaced as required. Our product range is constantly changing and new items are always added in. If you cannot find the Warranty Policy for your item, it is assumed to be covered by our Standard Warranty Policy.

Warranty Claim Process If you are experiencing a problem with your item, please ensure you have a carefully read and have understood the Warranty Policy before making a claim.

 What information do I need to lodge a claim?

To speed up the claims process, you will need to supply the following information when making a claim:

1. Invoice Number
2. Invoice Date
3. Description of the item and the issue you are experiencing
4. Photos or videos showing the problem (please clearly show Mani’s logo on at least 1 of the images)
5. Contact Information

What is the expected time frame?

 The expected time frame will vary dependent on the nature of the item claimed. If the information provided clearly indicates a manufacturing fault, your claim will be processed promptly to minimize inconvenience to your business. If further information is required, this will delay the processing time.

As such, we request that you include as much relevant information as possible in your claim. In the case that a manufacturing fault is not clear, further testing may be required, which will further delay the processing time. In this instance, our senior management team and engineering team will make a final decision of the outcome of your claim in accordance with our Warranty Policy and in addition to your rights under the Australian Consumer Law. What if I wish to dispute the outcome?

All warranty claims require approval from our senior management team before a final decision is made. As such, if you wish to dispute the outcome of your claim, we advise you to seek independent advice.

Warranty Policies Per Product group.

Item Name	Punch Bag
Includes	3 ft Punching Bag, Uppercut bag, 4ft bag, 5ft bag, 6ft bag
Warranty Period	12 months
Type Of Warranty	Manufacturing Fault
Do Not	• Use with sharp objects such as weapons, jewellery or sharp nails • Clean with harsh chemicals • Use with a rigid tie down to affix the base of the punch bag to floor
Exclusions	Normal wear and tear, cosmetic damages, surface scratches
Maintenance	• Clean with a damp cloth using PH Neutral detergent and wipe dry • It is recommended that punch bags be used with protective hand gear • If tying down the base of the bag to the floor, use an elasticated band or strap • Regularly check for wear as tear as metal components will naturally degrade over time due to friction, and replace as necessary • Spare parts are available for purchase • Apply leather conditioning treatment to leather as necessary to avoid drying out the leather

 

Item Name	Stands and Brackets
Includes	Bag stands, wall mounts brackets, speed ball frames
Warranty Period	12 months
Type Of Warranty	Manufacturing Fault
Do Not	• Hand of the brackets • install outdoor without shelter • put more weight then allowed
Exclusions	Normal wear and tear, cosmetic damages, surface scratches
Maintenance	• Clean with a damp cloth using PH Neutral detergent and wipe dry • Keep out of rain and weather • Regularly check for wear as tear as metal components will naturally degrade over time due to friction, and replace as necessary

 

Item Name	Boxing Gloves/MMA
Includes	Tuffx Boxing Gloves, Leather Boxing Gloves, Evo Boxing Gloves
Warranty Period	6-12 months
Type Of Warranty	Manufacturing Fault
Do Not	• Use with sharp objects such as weapons, jewellery or sharp nails • Clean with harsh chemicals • Do not clean with rough surfaces • Do not use on rough surfaces
Exclusions	Normal wear and tear/ Slight scratches
Maintenance	• Clean with a damp cloth using PH Neutral detergent and wipe dry • Apply leather conditioning treatment to leather as necessary to avoid drying out the leather • It is recommended to use boxing gloves with boxing hand wraps

                                        

Item Name	Weight Lifting Gloves
Includes	Phoenix Gloves, Incredible Gloves, Ladies Gloves, Mesh Gloves, Deluxe Lthr Gloves
Warranty Period	3 Months
Types of Warranty	Manufacturing Faults
Do Not	• Clean with harsh chemicals • Do not clean with rough surfaces • Do not use on rough surfaces • Do Not use other than intended purposes
Exclusions	Normal Wear and Tear
Maintenance	• Clean with a damp cloth using PH Neutral detergent and wipe dry • Apply leather conditioning treatment to leather as necessary to avoid drying out the leather

 

Item Name	Weight Lifting Belts
Includes	Leather 4” Belt, Leather 6” Belt, Synthetic 4” Belt, Synthetic 5” belt
Warranty Period	3 Months
Types of Warranty	Manufacturing Faults
Do Not	• Clean with harsh chemicals • Do not clean with rough surfaces • Do not use on rough surfaces • Do Not use other than intended purposes
Exclusions	Normal Wear and Tear
Maintenance	• Clean with a damp cloth using PH Neutral detergent and wipe dry • Apply leather conditioning treatment to leather as necessary to avoid drying out the leather.