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SHIPPING
SHIPPING WITHIN AUSTRALIA
Orders are generally dispatched within 1–3 business days. Orders placed over the weekend will be processed and dispatched within the following 2–3 business days.
Shipping rates are calculated at the time of purchase through our online store.
Please note that all shipping and delivery timeframes provided at the time of ordering are estimates only and are not guaranteed. Delivery times may vary depending on the courier, destination, and other circumstances outside our control. Mani Sports & Fitness Australia Pty Ltd is not responsible for delays once an order has been dispatched, and no reimbursement will be provided for delivery delays.
* We do not deliver to PO Boxes or APO addresses.
FREE SHIPPING
Mani Sports & Fitness Australia Pty Ltd offers free standard delivery on orders of $150 or more, excluding items classified as Big & Bulky.
SHIPPING CHARGES
Shipping charges displayed at checkout are estimates only. In some cases, the actual shipping cost may be significantly higher than the estimated amount.
If the actual shipping cost is significantly higher than the amount quoted at checkout, Mani Sports reserves the right to either:
- Cancel the order and provide a refund; or
- Contact the customer to pay the additional shipping cost before the order is dispatched.
By placing an order, the customer acknowledges and agrees to these shipping terms.
STANDARD SHIPPING TIMES
Estimated delivery times:
Please note that the estimated delivery times below apply from the date the order is dispatched. These timeframes are estimates only and may vary depending on the courier and delivery location. Once an item has left our premises, we have limited control over the delivery timeframe.
- Metro locations: 5–10 business days with tracking.
- Western Australia, Queensland & Northern Territory: 10–14 business days with tracking.
- Wholesale & bulky orders: Dispatched using private courier services. Delivery times may vary depending on the location and courier service.
AUTHORITY TO LEAVE
Mani Sports places an “Authority to Leave” on all orders. This means that, where applicable, your order may be left at the delivery address if the courier considers it safe to do so.
Please ensure you provide a suitable and secure drop-off location in the “Order Notes” section when placing your order.
If no suitable location is provided, or if the courier is unable to safely leave the order and a re-delivery is required, the customer will be responsible for any additional re-delivery charges.
We recommend that you be present to receive your order whenever possible.
WHERE DO YOUR ITEMS SHIP FROM?
Orders are generally shipped from Melbourne, Australia. Depending on the destination, product availability and stock location, orders may also be dispatched through our third-party logistics partners.
INTERNATIONAL SHIPPING
Mani Sports is proud to service customers around the world.
We ship to most international destinations using DHL, Australia Post or a reputable international courier service. When placing an international order, please provide a full physical delivery address. We do not deliver to PO Boxes or APO addresses.
International shipping costs are calculated at the time of purchase.
Customs, Duties & Taxes
By placing an international order, you acknowledge that you are importing goods into your destination country and are responsible for any customs duties, taxes, import fees or other charges imposed by the destination country's government or customs authority.
Mani Sports has no control over these charges and they are not included in the shipping cost unless specifically stated at the time of purchase.
International Orders Cannot Be Returned to Sender
International orders cannot be returned to the sender due to refusal or non-payment of customs duties and taxes.
Shipping fees are non-refundable, except where the item has been received damaged and the return has been approved by Mani Sports.
Damaged Items
If you receive an item that has been damaged during transit, please follow these steps before returning the item:
- Take clear photos showing the damage to the item and packaging.
- Email the photos to our Customer Service team at info@manisports.com.au.
- Include a brief description of the damage and your order number.
Once we receive your information, we will assess the damage and contact you regarding the appropriate resolution.
Refusal to Pay Customs Duties & Taxes
For international orders, if you choose not to pay the applicable customs duties, taxes or import charges required to receive your order, Mani Sports may, at its sole discretion, offer a refund.
If a refund is approved, Mani Sports reserves the right to deduct any shipping, customs, duties, taxes, return or other fees incurred by Mani Sports in connection with the order from the refund amount.